The First 90 Days, Updated and Expanded: Proven Strategies for Getting Up to Speed Faster and Smarter by Michael D. Watkins

Author:Michael D. Watkins
Language: eng
Format: mobi, azw3
ISBN: 9781422188613
Publisher: Harvard Business Review Press
Published: 2013-04-22T14:00:00+00:00

To set the stage for securing early wins, make sure your learning agenda specifically addresses how you will identify promising opportunities for improvement. Then translate your goals into specific projects to secure early wins, using the following guidelines:

Keep your long-term goals in mind. Your actions should, to the greatest extent possible, serve your agreed-to business goals and supporting objectives for behavior change.

Identify a few promising focal points. Focal points are areas or processes (such as the customer service processes for Elena) in which improvement can dramatically strengthen the organization’s overall operational or financial performance. Concentration on a few focal points will help you reduce the time and energy needed to achieve tangible results. And success in improving performance early in these areas will win you freedom and space to pursue more extensive changes.

Launch early-win projects. Manage your early-win initiatives as projects, targeted at your chosen focal points. This is what Elena did when she appointed a team to improve customer service in her new position.

Elevate change agents. Identify the people in your new unit, at all levels, who have the insight, drive, and incentives to advance your agenda. Promote them or appoint them to lead key projects, as Elena did.

Leverage the early-win projects to introduce new behaviors. Your early-win projects should serve as models of how you want your organization, unit, or group to function in the future. Elena understood this when she engaged a consultant to help the team use the right methods to pursue the project so they could learn how best to do this.

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